Returns Policy

Lovely Locket Return Policy

Article 1 - Returns Policy

1.1. At Lovely Locket we strive for satisfied customers. If for any reason you are not satisfied with your purchase, we offer you the option to return products in accordance with our returns policy.

Article 2 - Return conditions

2.1. You can return products within 14 days of receiving your order.

2.2. To be eligible for a return, products must be in their original condition, unused and in the original packaging.

Article 3 - Returns Process

3.1. To submit a return request, please contact our customer service team at [ lovelylocketcs@gmail.com ].

3.2. Please include the following information in your email:

• Your name and order number.
• A list of the products you want to return.
• The reason for return.

3.3. Our customer service will respond to your request within 5 working days and provide you with further instructions for returning the products.

Article 4 - Refund

4.1. Once we have received and inspected the returned products, we will refund the purchase price within 14 days to the original payment method you used for the purchase.

Article 5 - Shipping costs

5.1. The costs for return shipping are borne by the customer, unless the return is the result of an error by Lovely Locket , such as an incorrectly delivered or defective product.

Article 6 - Contact details

6.1. For any questions or requests regarding returns, please contact our customer service team at [ lovelylocketcs@gmail.com ].

Article 7 - Changes to the Returns Policy

7.1. Lovely Locket reserves the right to change this returns policy at any time. Any changes will be posted on our website.